Terms and Conditions

Welcome to my online store! I provide my services to you subject to the following terms and conditions.

SCOPE OF APPLICATION

The terms and conditions apply to all contracts of purchase, supplies and other services between Andrea Kollar (hereinafter referred to as “me“ or „seller“) and the consumer or trader (hereinafter referred to as „you“ or „customer“). By connecting yourself to this website and/ or shopping within this website you accept these Terms and Conditions.

Deviating conditions, changes or additions to this contract are only valid if they have been confirmed by the seller in writing. 

A consumer pursuant to these Terms and Conditions is any individual acting for purposes, which are wholly, or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

ORDER & CONTRACTING

The product descriptions on www.andreakollar.at do not constitute binding offers on the part of the seller but merely serve the purpose of enabling a binding offer to be submitted by the customer. 

An order and/or a contract is valid after a completed order procedure from the customer as well as a sent confirmation message from the seller.  The customer may submit the offer through the online order form integrated into the Seller's online shop. After having placed selected products in the virtual basket and passed through the ordering process and by clicking the button finalising the order process the customer submits a legally binding offer of contract with regards to the products in the virtual basket. The customer may also submit his order via e-mail, fax, telephone or postal service. 

The customer must take care when filling out all fields in the form, including their shipping information. The seller shall not be held liable for failure to grant because of an inaccuracy or error in the shipping address.

Orders and Contracts are legal only with individuals of full age.

PRICES &  SHIPPING

Sales prices on the website are stated in EURO including VAT plus costs of shipping. 

For shipping to countries outside the European Union additional costs may apply. The customer will have to pay for all taxes, fees and other costs incurred from importing the goods. Any foreign bank charges arising from the transaction will also have to be paid for by the customer.

These taxes, fees and other charges incurred by importing the goods will NOT be reimbursed should the goods be returned.

 

SHIPPING FEES

Within AUSTRIA: 10 EUROS
For INTERNATIONAL orders: 15 EUROS

TIMING

Austria: 1-6 working days
EU: 3-7 working days
International: 10-20 working days

The dispatch occurs via The Post Office or DHL Austria. The danger of damage is transferred to the dispatcher, and then, after the customer has accepted the products from the dispatcher, to the customer. Received goods visibly damaged by transport, the customer can claim his right to return the goods. Shipping within the specified working days cannot be guaranteed. 

The seller does not ship to P.O. Boxes. 

In case of non-availability or partial availability of the goods the seller shall inform the customer without delay and payments made by the customer will be immediately refunded.

The seller is not responsible:

  • for any lost, stolen or damages shipment in relation to the shipping carrier

  • for any customs delays

  • for any lost, stolen, or damaged shipments in relation to customs delays and clearance

 

Customers are responsible for:

  • paying additional costs for applicable customs clearance fees

  • paying handling fees to have the order re-shipped as necessary

  • claiming made with the shipping carrier as necessary

 

PAYMENT

Payment can be made using one of the payment options mentioned in the online shop of the seller. All possible payment methods will appear in the payment process. If payment in advance has been agreed upon payment shall be due immediately upon conclusion oft he contract. 

By choosing to pay with Paypal Services the payment is accomplished via PayPal (Europe),  S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg under validation of terms of use accessible on the Paypal website https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

By choosing to pay with Stripe the payment is accomplished via Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA under validation of terms of use accessible on the Stripe website https://stripe.com/payment-terms/legal

COLOURS

Discrepancies in color of the product, shown on the website and color of the original product are possible due to technical conditions, like the different color settings of computers and monitors. 

 

RIGHT OF WITHDRAWAL

The customer has the right of withdrawal within 14 working days after she/he received the ware. This right of withdrawal only applies to the consumers on the ground of consumer protection law and does not apply to businesses. The ware which returned in this way must be returned complete, unused, in the same state as they were upon receipt and in their original packaging. In case the product´s value has diminished as a result of the customer, he/she must bear the compensation costs.

The costs applicable to the return of products must be borne by the customer. 

The right of withdrawal from a contract is ensured with the timely posting of the written cancellation by mail (see address below) or email (hello@andreakollar.at) and returning the ware to the seller.

The Returns must be sent to the following postal address:

ANDREA KOLLAR
Pilgramgasse 9/38
1050 Vienna, Austria

A copy of the invoice must be enclosed together with the parcel. The items must be sent as a parcel with a Track & Trace number. It is not an option to return the order without a tracking number. Parcels from outside the EU countries must be clearly marked with ‘RETURNED GOODS’, to avoid any customs charges. The seller is not responsible for any customs charges regarding the returned parcel. Any charges and costs incurred are the responsibility of the customer.

The seller will process a refund to the customer within 14 business days after receiving the ware. 

 

PROPRIETARY RESERVATION

The shipped goods remain the property oft the seller until the customer’s full payment has been received.

GUARANTEE

In case of shipping of an incomplete or defective product the cost of shipping shall be borne by the seller. The customer is entitled to the replacement of the incomplete or defect product or to another product of equivalent value. A cash refund will only be made in case of misguided shipping on part of the seller and if the product cannot be replaced by another article of equivalent value.

 

LIABILITY

Opposite to business establishments the seller is liable for deliberate intention and gross negligence, but not for slight negligence. Compared to the buyer the seller is not even liable for slight negligence, as long it is not damage to a person. Any liability, except the liability for deliberate intention, is limited to the purchasing price. It is fact, that the seller is a distributor. The seller assures that the products are according the specification of the placed order of the buyer. There is no liability for slight deviations in color, styles, sizes, finish or packaging.

In other respects, statutory provisions are in force. The seller is not liable for damage concerning the products and especially not liable for lost profit of the buyer.

 

LAW AND JURISTIFICATION

All contracts and agreements between the customer and the seller will be governed by Austrian Law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. Place of execution is Vienna/Austria.

SEVERABILITY CLAUSE

If individual terms in these terms and conditions of sale are or should become invalid, the effectiveness of the rest of the regulations remains unchanged. Instead of the invalid term, its appropriate corresponding term according to Austrian Law becomes effective